Frequently Asked Questions
Everything you need to know about your next favorite piece.
What materials are used in Jewells products?
We use premium materials including 14k and 18k gold plating, sterling silver, and ethically sourced gemstones to ensure lasting brilliance and durability.
How should I care for my jewelry?
To maintain shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch and clean gently with a soft cloth.
What is your shipping policy?
We offer free standard shipping on all orders over $75. Orders are typically processed within 1-2 business days and delivered within 3-7 days.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all packaging intact.
Does Jewells offer a warranty?
Every purchase is backed by a 12-month warranty covering any manufacturing defects. Please contact our support team with your order number for assistance.
How do I find my ring size?
We provide a comprehensive size guide on each product page. You can also order a reusable ring sizer from our site to ensure the perfect fit.