Returns & Exchanges
At Jewells, we want you to be completely enamored with your new pieces, which is why we offer a 30-day window for returns or exchanges on all unworn items. Each return is handled with care to ensure your shopping experience remains as sparkling as our collection.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely place the jewelry in its original branded packaging to prevent damage, ensuring all tags and protective films are intact.
Affix the Label
Print the prepaid shipping label provided via email and attach it to the outside of your return parcel.
Receive Your Refund
Once our quality team inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing